How do I place an order?

Simply select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

What payment methods do you accept?

We accept major payment methods including credit/debit cards and trusted third-party payment providers such as PayPal and Klarna.

Is my payment secure?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your credit card details on our servers.

Can I cancel or change my order?

Orders can only be modified or cancelled before shipment. Once an order has been shipped, it can no longer be changed or cancelled.

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with your order details.

Why was my order cancelled?

Orders may be cancelled due to payment issues, suspected fraud, or incorrect shipping information.

Why did my payment fail?

Payment failures may occur due to bank restrictions, insufficient funds, or security checks by the payment provider.

Will my bank statement show product details?

No. Transactions appear with a neutral business name and do not reveal product details.

Do prices include VAT?

Prices displayed include applicable VAT unless otherwise stated.