Refund Policy

Cancellation

We accept order cancellation within 24 hours of placing an order before the product is shipped or produced.
In order to cancel an order successfully, the customer must inform our customer service (info@hexxme.com) of the decision to cancel the order as soon as possible with a clear statement.Please note that once the package is shipped from our warehouse (i.e., we send you the tracking number), the order cannot be cancelled.

Returns

What items do you accept for return?

All items that are unopened and unused can be returned for product value. We will NOT accept opened/used items for return. All items must be returned within 14 days from the date the item is delivered for a product value refund. If you have any questions regarding a return please contact us using any of the methods listed on our Contact Us page before returning any products as any used products that are returned will be thrown away and no refund or reship will be issued.

Make sure you contact us for a RMA number to return unopened merchandise before you send the item(s) back to us. We cannot accept returned merchandise that arrives without an RMA number on the outside of the package!

Defective or incorrect item(s):

If you opened the item but it is defective or if it is not the item you purchased, please send a mail to our customer service department at info@hexxme.com so we can resolve the issue for you. We will need to see pictures verify it is a defect or the incorrect item. Once photos confirm it is a defect or the wrong item we will send a replacement at our expense. We do not need the incorrect/defective item(s) back.

You must contact us within 30 days of delivery for us to replace a defective/incorrect item. After 30 days we will not replace nor refund defective/incorrect items. 

Unopened item(s):

If you would like a refund on an unopened item(s), please contact us to obtain an RMA number. We do not cover the shipping costs for returning an order to us. After we receive your return and inspect the returned merchandise, we will reimburse your credit card for the purchase price of the item as long as it is unopened/unused, less the original shipping fee.

Please allow us ten business days from the time we receive your item to process your return.

Remember that we will not issue a partial product value refund on package deals; they must be returned all together! Any items that are returned to us used or opened will simply be disposed of, and we will not issue a refund for them.

Please be aware that we cannot accept return merchandise that arrives without an RMA number on the outside of the package.